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Phone Repair Questions Answered Honestly
Everything you wanted to ask before handing over your phone — answered in plain English, without the corporate waffle.
Most repairs are completed the same day. Screens, batteries and charging ports typically take around 30 minutes in-clinic — you can genuinely wait with a coffee. Complex work like water damage or board-level repair can take longer, and we’ll give you an honest timeline at diagnosis. Postal repairs are turned around quickly and shipped straight back, tracked and insured.
It depends on the model. As a guide: an iPhone 15 screen repair is £169, an iPhone 16 Pro Max is £279, and older models like the iPhone 12, 11 and SE start from £89. Every price includes parts, labour, VAT, diagnostics and a 12-month warranty — the number you see is the number you pay. Browse the repair prices page for your exact model.
No — diagnostics are always free, with no obligation to go ahead. You’ll know exactly what’s wrong and exactly what the repair costs before deciding anything.
Then you pay nothing. We work on a strict no fix, no fee basis — if we can’t repair your phone, there’s no charge for trying.
Yes. Every repair carries a 12-month warranty on parts and labour. If the same fault comes back within that period, we put it right at no cost. Details are on our warranty page.
Almost never. Screen replacements, battery swaps and charging port repairs are hardware jobs that don’t require access to your files. We still recommend backing up before any repair — it’s good practice with any device, especially one that’s water-damaged or won’t turn on.
Usually not. A phone that won’t turn on most often has a failed battery, a charging fault or a damaged screen — all repairable. Bring it in or post it to us; the diagnosis is free either way. Book your phone repair online to get started.
Switch it off, don’t charge it, skip the rice, and get it to us as fast as you can — corrosion starts within hours. Our water damage repair starts from £79, and quick action dramatically improves the odds.
The classic signs: it drains fast, shuts down unexpectedly (especially in the cold), runs hot, or only works while plugged in. A bulging back panel means a swollen battery — stop charging it and come in as soon as you can.
Not at London Bridge — walk-ins are welcome six days a week. At Liverpool Street and Canary Wharf, booking ahead gets you seen fastest, and loan devices are available so you’re never phoneless. Find clinics on our store locator.
Yes — our postal phone repair covers the entire UK. Book online, post your phone with fully insured, tracked shipping, and we’ll repair it and send it straight back. Same technicians, same parts, same 12-month warranty.
In most cases, strongly yes. A £79 battery replacement or £169 screen repair extends a phone’s life by years for a fraction of the £800+ a new device costs — and if a repair ever isn’t good value, we’ll tell you straight at the free diagnosis. It’s also the greener choice: most of a phone’s lifetime emissions come from making it, not using it. Compare options on our repair vs replace page.
Both, every day. Samsung Galaxy, Google Pixel, OnePlus, Huawei, Xiaomi, Motorola and Honor — screens, batteries, charging ports, cameras and water damage, with the same fixed pricing and warranty as our iPhone repairs. See our phone repair services page for full details.
Yes — priority turnaround for office teams, collection from City and Canary Wharf offices, and full VAT invoices. Get in touch and we’ll set it up.
